If you are experiencing a problem with your Dell computer, and the Dell computer is covered under a current warranty, please use the following to get assistance with the repair.

• Report the following information to the SAISD Helpdesk,
  281-9090:
  • Department / Campus,
  • Room Number,
  • SAISD Inventory Tag Number,
  • Name and Telephone Number of the User Or Contact Person,
  • Dell Service Tag Number and Express Service Code, and
  • Specific Problem.
• If there is an error message on the computer screen, please have the first few lines of the error message written down. You may be asked specific questions pertaining to the problem.
• Be sure you or the contact person has access to the key for the lock on the computer. The technician Dell sends out will need to have the lock opened.