Technology and Management Information Systems
1702 N. Alamo St. | San Antonio, Texas 78215-1210


SAISD Supported Hardware List

The Technology Office can assist you in determining if a problem with your system is hardware or software related. We will first attempt to assist you over the phone at the Helpdesk, 281-9090, and if necessary we will send someone on site to examine your system. To have a computer or printer repaired, you need to contact one of the vendors.

We do support the following hardware: Pentium class personal computers running the Windows 98, Windows 2000, Windows XP operating systems, Apple Macintosh computers that are the Power Mac class running Mac OS System 7 or later, and hardware peripherals (printers, scanners, etc.) for either of the above two listed platforms.

We do not support workstations with the following operating systems:

  • DOS
  • Unix
  • OS/2, ·
  • Windows 3.1
  • Windows NT
  • Windows 95

Please note that in addition to the above requirements we only support systems that carry an SAISD Fixed Assets inventory tag. We are unable to provide support for any computer that is not tagged.

If you are not sure whether or not your system meets the above support requirements, you can contact the Technical Support Hotline for assistance. We recommend that you not invest in repairing or upgrading systems which do not meeting the above requirements; instead, begin thinking about replacing these machines for the following reasons:

  • they are not able to adequately manage any type of multimedia capabilities necessary for educational software applications;
  • they do not support Internet access;
  • and, on the IBM compatible side, these systems may not be Year 2000 compliant.

Network Support

The Networking Division provides support in maintaining and expanding the capabilities of our Novell based network. They are also responsible for connectivity to Region 20. Networking oversees contracted installation of new local area networks and expansion of existing networks. If you want additional connections to the District's wide area network (WAN) or a local area network (LAN) installation, place your request through the Technical Support Hotline, 281-9090.

We do provide the following network support:

  • Ethernet networks and components, 10 BaseT and 100 BaseT,
  • Novell file servers installed by the Networking Division,
  • MS Windows NT servers installed by the Networking Division,
  • Internet access through the SAISD WAN.

We currently provide the following as needed only where network access is unavailable to District employee network support:

  • Network dial-in access of any kind.

 

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