Maintenance Services for Computers & Printers
Repairs for Apple Computers
Bid #06-101(RC)
BId Expiration March 26, 2009
Non-Warranty Coverage

Vendor	Cost of Estimate	Cost of Estimate Applied to the Repair	Carry-In Maintenance		On-Site Maintenance
			Hourly Labor Rate	Minimum Hours	Hourly Labor Rate	Minimum Hours
Prime Systems / Directron.com POC: Ron Gobeli ron@directron.us 8727 Huebner Rd., #803 San Antonio, Texas 78240 Phone: 464-3144 Fax: 464-3144	$20.00	YES	$35.00	1.0	$45.00	1.0

WARRANTY COVERAGE

MacTLC, in San Antonio, is now the Apple Warranty Service Provider for warranty repairs for SAISD. 

o         Requests for warranty support are submitted through the SAISD Help Desk at 281-9090.   

o        The Help Desk will determine if the issue is software or hardware related, and verify warranty coverage. If the Help Desk can not make this determination, a work order will be entered for an SAISD Network technician to examine your machine.

o       Software issues, in most cases, will be handled over the phone.

o        Hardware issues will be identified and the Help Desk will coordinate the dispatch of a work request to MacTLC.

o        MacTLC will contact the SAISD Campus for an on-site evaluation appointment.

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