Bids were awarded for Non-Warranty Intel-Base services of on-site and carry-in maintenance for microcomputers and printers. The list prices are good until March 30, 2010, under Bid #08-079RC).

1. Repairs for Intel-based Computers
2. Repairs for Intel-based Laptops
3. Repairs for Printers, Multifunction
4. Repairs for Intel-based Tablets
5. Repairs for Apple Computers - Pending
6. Repairs for Apple Laptops - Pending

According to the contractual agreement you may request two types of service for the repair of your computer equipment - on-site and carry-in. On-site maintenance requires the vendor to report to your campus and repair the system at your location. There are instances where the system may have to be taken in to their repair facility for maintenance. For the on-site agreement the vendor is responsible for bringing the unit in and returning it and setting it up once it is repaired. Carry-in maintenance requires your campus to be responsible for taking the unit to the vendor’s maintenance office for repair and then for picking the unit up and setting it back up at your location once the repair has been performed.

As per the bid, the vendor is required to give you an estimate before performing the repair. Some vendors charge for just providing an estimate but then apply this cost to the cost of the repair, if it is approved. If there is a charge for an estimate, you are responsible for the cost of the estimate even if the repair is not approved. Please note that all prices listed on the attachment are for labor only - the cost for parts used for the repair will be an additional cost. Any estimate you receive will include the cost for required parts.

Once your system is repaired, the vendor will invoice your campus directly for the cost of the repair. When you receive the invoice, prepare a form AB17 for payment to the vendor and forward it to Finance.

If you need assistance, please contact the Helpdesk by:

1. Phone 244-2900
2. Fax 228-3198
3. Email helpdesk@saisd.net

The Helpdesk's hours are Monday-Friday from 7:30 a.m. – 4:30 p.m.