For Non-Warranty Intel-Base services of on-site and carry-in maintenance repairs for computers
for Intel-based Computers
for Printers, Multifunction
- Repairs for Apple Computers
According to the contractual
agreement you may request two types of service for the repair of
your computer equipment - on-site and carry-in. On-site maintenance
requires the vendor to report to your campus and repair the system
at your location. There are instances where the system may have
to be taken in to their repair facility for maintenance. For the
on-site agreement the vendor is responsible for bringing the unit
in and returning it and setting it up once it is repaired. Carry-in
maintenance requires your campus to be responsible for taking the
unit to the vendor’s maintenance shop for repair. Campus must pick the unit up and set it back up at your location
once the repair has been performed.
is required to give you an estimate before performing the repair.
Some vendors charge for just providing an estimate but then apply
this cost to the cost of the repair, if it is approved. If there
is a charge for an estimate, you are responsible for the cost of
the estimate even if the repair is not approved. Please note that
all prices listed on the attachment are for labor only - the cost
for parts used for the repair will be an additional cost. Any estimates
you receive will include the cost for required parts.
Once your system is repaired,
the vendor will invoice your campus directly for the cost of the
repair. When you receive the invoice, prepare a requisition for payment
to the vendor.
If you need assistance,
please contact the Helpdesk by:
- Phone 244-2900
- Fax 228-3198
- Email firstname.lastname@example.org
hours are Monday-Friday from 7:30 a.m. – 4:30 p.m.