Complaint Process

HOW TO FILE A COMPLAINT

If you wish to file a complaint about the actions of a police officer or about any aspect of police operations, please:

a. Come to the department and tell any employee that you want to file a complaint; or

b. Call the department and tell the person answering the phone that you want to file a complaint; or

c. Write your complaint and mail it to the Chief of Police, 1702 N. Alamo, Suite 101, San Antonio, Texas 78215.

A supervisory officer will assist you in filling out a report of Complaint Against Police Personnel form. This form asks you to identify yourself and then to give specific details about your complaint.

Your complaint will then be investigated. You may be contacted and asked additional questions about your complaint.

If it is going to take a long time to investigate your complaint, you will receive a letter telling you approximately when you may expect a reply.

When your complaint has been investigated, the Chief of Police will review the investigation and will write you a letter explaining what has been found out about the matter.

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