FAQ (Frequently Asked Questions)

Benefits Frequently Asked Questions
Insurance and Employee Benefits 


What is the contact information for the Teacher Retirement System of Texas?
1000 Red River Street
Austin, Texas 78701-9758
1-800-223-8778
  

What is the phone number to SAISD's third party administrator for 403(b) retirement plans and salary reduction agreements? 
TCG Administrators 1-800-943-9179
 

 

What are the phone numbers for Aetna? 
Onsite Representative: Ada Napuri 210-554-8674
 
Aetna Medical/Dental Plans: 1-855-222-0613

Pharmacy Home Delivery: 1-866-782-2779

Employee Assistance Program-Resources for Living: 1-888-238-6232

Visit Aetna's website at:www.aetna.com

 

What are our group numbers for Aetna?
Aetna Medical/Dental: 28552

 

What is the Employee Assistance Program (Resources for Living)?
Sometimes you need help and guidance with life situations, relationships, work, money, legal, family and every day issues. Resources for Living is there for the employee and their family any day, any time. SAISD provides the program at no cost to the employee and their eligible dependents.

 

How do I make a change on my insurance?
Call the Human Resources office of Employee Benefits, Risk Management & Safety at 210-554-8660 to discuss type of change and reason for change.

 

How do I get a new ID card from Aetna?
You may do any of the following:

  • Contact Ada Napuri, our Aetna Onsite Representative at 210-554-8674
  • Call the Aetna Concierge Line at 1-855-222-0613
  • You may also log onto www.aetna.com to order new cards

 

Which pharmacies can we use through Aetna Health coverage?
HEB, Wal-Mart, Walgreens, Target and CVS

 

How do I change my address with the school district?
This can be done in writing at the Human Resources Dept. on 141 Lavaca St. SA, TX 78210.

 
 
 

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