FAQ (Frequently Asked Questions)

Benefits Frequently Asked Questions
Insurance and Employee Benefits 


What is the contact information for the Teacher Retirement System of Texas?
1000 Red River Street
Austin, Texas 78701-9758
1-800-223-8778

What is the phone number to file a claim with the Disability Insurance plan offered by The Standard Insurance Company? 
1-800-368-1135
       

What is the web site address to the Benefit Harbor web site?
http://www2.benefitharbor.com/ees/saisd

What is my User ID for the Benefit Harbor Web Site?
User ID: Social Security number and the number 304.
Example: 123456789304.
Password: "saisd" unless changed during annual open enrollment

What is the phone number to SAISD's third party administrator for 403(b) retirement plans and salary reduction agreements?
JEM Resource Partners 1-800-943-9179

What are the phone numbers for Humana?
On Site Representative Tina Arrambide:  210-554-8674 
Humana National POS Health:  1-866-427-7478 
Humana HMO Health:  1-800-448-6262 
Humana Dental:  1-800-233-4013
Pharmacy Home Delivery:  1-800-379-0092; http://www.humana.com/rightsource
Employee Assistance Program (EAP) 1-866-440-6556; http://www.humana.com/eap
Visit Humana's web site at: http://www.humana.com

What are our group numbers for Humana? 
Humana National POS Health - 718500 
Humana Health HMO - Q5259 
Humana Dental - 718500

What is the Employee Assistance Program (EAP)?
Sometimes you need help and guidance with life situations, relationships, work, money, legal, family and every day issues. EAP is there for the employee and their family any day, any time.  SAISD provides the EAP at no cost to the employee and their eligible dependents.

How do I change my address with the school district?
This can be done in writing to Human Resources.


How do I make a change on my insurance?
Call SAISD Employee Benefits and Risk Management at 210-554-8660 to discuss type of change and reason for change.


How do I get a new ID card from Humana?
You may contact Tina Arrambide, Humana's on-site representative at 554-8674 or you may call
Customer Service: 
Humana National POS Health - 1-866-427-7478 
Humana HMO Health - 1-866-448-6262 
Humana Dental - 1-800-233-4013

Which pharmacies can we use through Humana Health coverage?
H-E-B, Wal-Mart, Walgreens, Target, SAM's, CVS and independent pharmacies that are listed in the directory.


Can the $500.00 individual benefit allowance be used by the people on the HMO, or the National POS 300 Options?
No, the $500 benefit allowance is only for the National POS CoverageFirst 2000 and National CoverageFirst POS 1000 Health Plans.


Can that money be used for copay on drugs rather than office visits?
No, the $500 benefit allowance is for medical bills from physicians and medical facilities.