FAQ (Frequently Asked Questions)

Benefits Frequently Asked Questions
Insurance and Employee Benefits 


What is the contact information for the Teacher Retirement System of Texas?
1000 Red River Street
Austin, Texas 78701-9758
1-800-223-8778

What is the phone number to file a claim with the Disability Insurance plan offered by The Standard Insurance Company? 
1-800-368-1135

What is the web site address to the Benefit Harbor web site?
 http://www.mybenefitharbor.com/saisd

What is my User ID for the Benefit Harbor Web Site?
User ID: Social Security number and the number 304.
Example: 123456789304.
Password: "saisd" unless changed during annual open enrollment

What is the phone number to SAISD's third party administrator for 403(b) retirement plans and salary reduction agreements?
JEM Resource Partners 1-800-943-9179

What are the phone numbers for UnitedHealthcare (UHC)?
On Site Account Manager Carlos Medrano:  210-554-8674 

On Site Wellness Coordinator Karen Ochoa: 210-554-8676

UHC Health Plans: 1-888-270-3313  
UHC Dental: 1-888-888-270-3313
Pharmacy Home Delivery: 1-800-788-4863; www.myuhc.com

Care24 Services: 1-800-828-1120
Visit UnitedHealthcare's website at: www.myuhc.com

What are our group numbers for UnitedHealthcare? 
UHC Health - 0902489  
UHC Dental - 0902489

What is Care24 Services?
Sometimes you need help and guidance with life situations, relationships, work, money, legal, family and every day issues. Care24 is there for the employee and their family any day, any time.  SAISD provides the Care24 at no cost to the employee and their eligible dependents.

How do I change my address with the school district?
This can be done in writing to Human Resources.

How do I make a change on my insurance?
Call SAISD Employee Benefits, Risk Management & Safety office at 210-554-8660 to discuss type of change and reason for change.

How do I get a new ID card from UnitedHealthcare?
You may contact Carlos Medrano, UHC on-site account manager at 554-8674 or you may call
Customer Service: 
UHC Health - 1-888-270-3313  
UHC Dental - 1-888-270-3313

Which pharmacies can we use through UHC Health coverage?
H-E-B, Wal-Mart, Walgreens, Target and CVS.