Level 5 Customer Service
Level 5 Customer Service
SAISD Congratulates Our 2011-12 Customer Service Gold Pin Recipients
Guadalupe Campos (l to r), Gloria Natal, and Linda Treviño from Estrada A.C. accept congratulations from Janice Hannon.
Tamarya Guess from Carroll ECEC and Mark Ortiz from Head Start
Mary Rodriguez from Jefferson H
Level 5 Customer Service Recognition
During the 2011-12 school year, the SAISD Community and Parent Partners (CAPP) department provided campus principals with a way to recognize their campus staff for providing excellent customer service.
Customer service pins were provided to each principal. When they noticed employees demonstrate excellent customer service, they could award them a customer service pin. First, an employee receives a bronze pin. When three bronze pins are earned, they can be exchanged for a silver pin. When two silver pins are earned they can be exchanged for a gold pin and a small gift provided by the district.
Kudos to our SAISD colleagues who have received gold Customer Service pins during the 2011-12 school year. These colleagues have consistently delivered Level 5 customer service and exemplified SAISD Core Values.
Congratulations and thank you to our colleagues who serve as role models for all of us in SAISD.
Campus and Department Recognition
In order to ensure that Our Pledge to Patrons is consistently adhered to, SAISD uses Secret Shoppers to monitor Customer Service quality. Schools and departments are monitored for excellent telephone etiquette and for providing warm, welcoming environments for our patrons.
Schools and departments that consistently provide outstanding Customer Service are recognized with the Level 5 Customer Service Award.
To transform SAISD into a national model urban school district where every child graduates and is educated so that he or she is prepared to be a contributing member of the community.
Our primary purpose of improving lives through a quality education is driven by an unrelenting determination to graduate all of our students and prepare them for success in higher education. Our ideology is reflected in our fundamental beliefs, commitments and core values that guide us in our daily practices.
- Student Centered
- High Expectations
- Every student can learn and achieve at high levels.
- We are responsible for the education and safety of every student.
- We are responsible for the efficient and effective operation of the school system.
- Everyone should be treated with respect.
- People support what they help create.