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Repair Services

Non-Warranty Maintenance Repair Services

Educational Technology Purchasing COOPERATIVE
Bid No. REG 20, Vendor Comments: Proposal #ETC 7022,
Expiration Date 08/31/2016

For Non-Warranty Intel-Base services of on-site and carry-in maintenance repairs for computers and printers.

  1. Repairs for Intel-based Computers
  2. Repairs for Printers, Multifunction
  3. Repairs for Apple Computers

According to the contractual agreement you may request two types of service for the repair of your computer equipment - on-site and carry-in. On-site maintenance requires the vendor to report to your campus and repair the system at your location. There are instances where the system may have to be taken in to their repair facility for maintenance. For the on-site agreement the vendor is responsible for bringing the unit in and returning it and setting it up once it is repaired. Carry-in maintenance requires your campus to be responsible for taking the unit to the vendor's maintenance shop for repair. Campus must pick the unit up and set it back up at your location once the repair has been performed.

The vendor is required to give you an estimate before performing the repair. Some vendors charge for just providing an estimate but then apply this cost to the cost of the repair, if it is approved. If there is a charge for an estimate, you are responsible for the cost of the estimate even if the repair is not approved. Please note that all prices listed on the attachment are for labor only - the cost for parts used for the repair will be an additional cost. Any estimates you receive will include the cost for required parts.

Once your system is repaired, the vendor will invoice your campus directly for the cost of the repair. When you receive the invoice, prepare a requisition for payment to the vendor.

If you need assistance, please contact the Helpdesk by:

Phone: 244-2900
Fax: 228-3198
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Helpdesk's hours are Monday-Friday from 7:30 a.m. – 4:30 p.m.