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Facilities Services

Contact Us

Customer Service Center
Report a Work Order Online or
Phone: 210-354-9305

1270 W. Summit Ave.
San Antonio, TX 78201
Phone: 210-354-9300
eFax: 210-228-3108

Facilities Services Office Hours:
7:00AM - 4:30PM

Custodial & Grounds
1270 W. Summit Ave.
San Antonio, TX 78201
Phone: 210-354-9307
eFax: 210-228-4609

Custodial & Grounds Office Hours:
6:00AM - 4:30PM

Facilities Warehouse
1270 W. Summit Ave.
San Antonio, TX 78201
Phone: 210-354-9301

Warehouse & Receiving Hours:
6:30AM – 3:00PM
Mission, Vision, & Core Values


The San Antonio Independent School District Facilities Services' mission is to serve the instructional core by effectively and sustainably maintaining District facilities with exceptional customer service, data-driven processes, and an employee-centric culture that GETS.WORK.DONE.


We will be recognized by our community, state, and nation as a leader in facilities stewardship and operational excellence.


  • We will always do the right thing - not the easy thing.
  • We will exceed our customer's expectations.
  • We know what our goals are and work hard to achieve them.
  • We commit to finding solutions that allow everyone to win.
  • We listen respectfully to others and think before we act.
  • We value teamwork and collaboration. It provides better results.
  • We are committed to continuous improvement.
  • We value and learn from honest feedback.


Compartí con ustedes nuestra declaración de misión para los Servicios de Instalaciones en febrero: “Prestar servicio al enfoque de instrucción al dar mantenimiento eficaz y sostenible a las instalaciones del Distrito con atención excepcional al cliente, procesos impulsados por los datos y una cultura enfocada en los empleados que LOGRA.EL.TRABAJO”. 


Seremos reconocidos por nuestra comunidad, por el estado y por la nación como líderes en la administración de las instalaciones y la. 


  • Valores Centrales de los Servicios de Instalaciones de SAISD:
  • Siempre haremos lo correcto, no lo que sea fácil.
  • Superaremos las expectativas de nuestros clientes.
  • Sabemos cuáles son nuestras metas y trabajamos arduamente para lograrlas.
  • Nos comprometemos a encontrar soluciones y les permitimos a todos ganar.
  • Escuchamos a las personas respetuosamente y pensamos antes de actuar.
  • Valoramos el trabajo en equipo y la colaboración. Proporciona mejores resultados.
  • Estamos comprometidos al mejoramiento continuo.


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The Facilities Services Department is comprised of various technical and trade work groups and is responsible for facility maintenance, custodial and grounds upkeep, and management of the physical plants serving all school and support facilities utilizing a computerized work order system, a customer service center, clerical staff, a fleet of vans, trucks and utility vehicles, as well as various heavy equipment and construction equipment. The Department also includes a Energy & Sustainability program which maintains comfortable and safe environments while optimizing energy performance.


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SAISD uses the Facilitron Maintenance Management System to manage work orders. For questions regarding work orders, please contact the Customer Service Center at (210) 354-9305.

For access or assistance with the Facilitron Scheduling and Reservation system please contact Facilitron at 800-272-2962.

Have you witnessed excellent service from a Facilities Services team member? Click on our Thumbs Up button to give them a kudos!

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