Skip Navigation
Office of Family & Engagement logo
Office of Family & Community Engagement
Quicklinks

Contact Us

Pickett Family Center
1931 E. Houston St.
San Antonio, TX 78202
(210) 554-2205 (phone)
(210) 228-3029 (fax)

Customer Experience Center

WHO WE ARE

The SAISD Customer Experience Center (CEC) is a resource that serves the SAISD community by helping to address concerns, complaints, conflict and other school-related issues in an informal manner.



OUR COMMITMENT

The CEC exists to serve the San Antonio ISD community as a way to support the district’s commitment to excellence in customer service.



WHAT WE DO

Click here to read the 2021 Parental Involvement Policy.

Staff is available to listen to and analyze problems; identify and explain relevant SAISD policies and procedures; and explore options for parents and patrons. Our goal is to resolve most concerns or complaints from parents and guardians informally and/or at the level closest to the concern as possible with the assistance of the site administrator.

How can a parent or guardian address a campus concern?

When a parent or guardian has a concern about a school policy or employee, we ask that they follow the steps outlined below to resolve the issue in a respectful, collaborative and positive manner:

Step 1: Contact your child’s teacher to discuss the issue.

Step 2: If the issue is not resolved at that level, contact the school principal.

Step 3: If the issue is still unresolved, contact the Customer Experience Center at (210) 554-2205.

CONTACT US:

Alma C. Hernandez
Constituent & Customer Experience Specialist 
(210) 554-2215

Rita Sanchez
Constituent & Customer Experience Specialist 
(210) 554-2220

Copyright © {{YEAR}} San Antonio Independent School District. All rights reserved.

powered by ezTaskTitanium TM