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Office of Family & Community Engagement

Contact Us

514 W. Quincy St.
San Antonio, Texas 78212
(210) 554-2205 (phone)
(210) 228-3029 (fax)

Customer Experience Center


The SAISD Customer Experience Center (CEC) is a resource that serves the SAISD community by helping to address concerns, complaints, conflict and other school-related issues in an informal manner.

Alma C. Hernandez
Constituent & Customer Experience Specialist 
(210) 554-2210
Rita Sanchez
Constituent & Customer Experience Specialist 
(210) 554-2210


The CEC exists to serve the San Antonio ISD community as a way to support the district’s commitment to excellence in customer service.


Click here to read the 2021 Parental Involvement Policy.

Staff is available to listen to and analyze problems; identify and explain relevant SAISD policies and procedures; and explore options for parents and patrons. Our goal is to resolve most concerns or complaints from parents and guardians informally and/or at the level closest to the concern as possible with the assistance of the site administrator.

How can a parent or guardian address a campus concern?

When a parent or guardian has a concern about a school policy or employee, we ask that they follow the steps outlined below to resolve the issue in a respectful, collaborative and positive manner:

Step 1: Contact your child’s teacher to discuss the issue.

Step 2: If the issue is not resolved at that level, contact the school principal.

Step 3: If the issue is still unresolved, contact the Customer Experience Center at (210) 554-2210.

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